PRIVACY POLICY

Privacy Policy Sama Menang – Comprehensive Personal Data Protection for Malaysian Members

Your trust is our priority. Sama Menang is fully committed to protecting every detail of your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). Please read this policy carefully to understand your rights in full.

Updated: 1 January 2026  |  Applicable in: Malaysia
Our Data Protection Commitment
Data EncryptionSSL 256-bit
PDPA Compliance100%
Transaction ProtectionTier 1
Security AuditEvery 6 Months
1

Introduction

Sama Menang ("we", "platform") value the privacy of every individual who uses our services. This Privacy Policy sets out in detail how we collect, use, store, disclose and protect your personal data when you register for or use the platform Sama Menang at samamenang.ws.

This policy is drafted in accordance with the provisions of Personal Data Protection Act 2010 (PDPA) Malaysia and international industry best practices in user data protection. By registering for or continuing to use the platform Sama Menang, you give your consent to the collection and processing of your personal data as described in this policy.

Please Note: This Privacy Policy should be read together with Terms & Conditions and Responsible Gaming Policy Sama Menang. If you disagree with any part of this policy, please contact us before continuing to use the platform.

We encourage you to read this policy thoroughly. If any section is unclear, our support team Sama Menang happy to help you understand it further.

2

Types of Personal Data We Collect

Sama Menang collects various categories of personal data depending on how you interact with our platform. Below is a detailed breakdown of the data we may collect:

Data Category Example Information Mandatory / Optional
Personal Identity Full name (as per MyKad), date of birth, MyKad/passport number Mandatory
Contact Information Malaysian phone number, email address, residential address Mandatory
Financial Information E-wallet account numbers (DuitNow, TnG, GrabPay), deposit/withdrawal records Mandatory
Technical Data IP address, device type, web browser, operating system, access logs Automatic
Gaming Data Betting history, game types, wins/losses, playing duration Automatic
Communication Data Live chat records, support emails, complaints, and feedback Situation-dependent

We do not collect sensitive data such as your health information, religious beliefs or political views unless specifically required for legal compliance purposes and with your explicit consent.

3

How We Collect Your Data

Sama Menang collects your personal data through several different channels:

3.1 Directly from You

  • New account registration form on our platform
  • Identity verification (KYC) process — identity document upload
  • Deposit and withdrawal forms — payment method information
  • Communications with our customer support team via live chat, email, or WhatsApp
  • Feedback, surveys, or competition entries you have participated in

3.2 Automatically via System

  • Server logs that record every access to the platform Sama Menang
  • Cookies and similar tracking technologies — see Section 7 for further details
  • Platform analytics that record usage patterns and gaming activity
  • A fraud detection system that monitors transaction patterns and login activity

3.3 From Third-Party Sources

  • Payment service providers such as DuitNow, Touch 'n Go eWallet, GrabPay, and FPX to verify transactions
  • Identity verification agencies that support our KYC process
  • Malaysian statutory authorities where required by law
4

How We Use Your Personal Data

Sama Menang using your personal data only for legitimate and necessary purposes. We never sell your data to any third party for marketing purposes.

4.1 Purpose of Platform Operations

  • Creating and managing your member account on the platform Sama Menang
  • Processing deposits and withdrawals securely and accurately
  • Verifying your identity to meet KYC and AML (Anti-Money Laundering) requirements
  • Providing effective customer support services
  • Sending transaction-related notifications, verifications, and account security alerts

4.2 Purpose of Service Improvement

  • Analysing usage patterns to improve the platform's interface and user experience
  • Developing new features based on member needs and feedback
  • Running A/B tests to determine the most effective designs and features

4.3 Security & Compliance Purposes

  • Detecting and preventing fraud, account abuse, and unlawful activity
  • Complying with applicable legal and regulatory obligations in Malaysia
  • Maintaining transaction records for audit and tax compliance purposes
  • Supporting investigations by the relevant authorities when ordered by a court
Marketing: sama menang may use your data to send promotions, bonus offers, and relevant platform updates. You may withdraw this consent at any time via your account settings or by contacting our team.
5

Disclosure of Data to Third Parties

Sama Menang does not sell, transfer, or disclose your personal data to third parties for commercial purposes without your consent. However, there are certain circumstances where data sharing is necessary and legally permitted:

  • Payment Providers: Transaction information shared with DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, and banking institutions via FPX (Maybank2u, CIMB Clicks, Hong Leong Connect) to process your deposits and withdrawals
  • Technical Service Providers: Hosting, cybersecurity, and analytics companies that help us operate the platform — all bound by strict confidentiality agreements
  • Identity Verification Agencies: For KYC purposes to verify the identity of new members and fulfil AML requirements
  • Legal Authorities: Where required by court order, regulatory requirement, or a legitimate criminal investigation in Malaysia
Our Guarantee: Every third party we share data with is bound by strict data protection agreements and required to use that data solely for the stated purposes. Sama Menang is not responsible for the privacy practices of third parties that are outside our control.
6

Data Security

Sama Menang implements various technical and organisational security measures to protect your personal data from unauthorised access, alteration, disclosure or destruction:

6.1 Technical Security Measures

  • SSL 256-bit Encryption: All communications between your browser and Sama Menang servers are fully encrypted using the latest TLS/SSL protocols
  • Stored Data Encryption: Sensitive data such as passwords and financial information is encrypted using strong hashing algorithms before being stored
  • Two-Factor Authentication (2FA): Additional verification options to enhance the security of your account
  • 24/7 System Monitoring: An intrusion detection system that monitors all suspicious activity in real time
  • Data Segregation: Member funds are held in accounts segregated from the company's operational funds

6.2 Organisational Security Measures

  • Access to member data is restricted to staff who require it to perform their duties
  • Mandatory data protection training for all Sama Menang staff
  • Internal and external security audits conducted every 6 months
  • A defined incident response procedure in the event of a data breach
Breach Notification: In the event of a data breach that may affect your rights or freedoms, Sama Menang will notify you within 72 hours of becoming aware of the incident, in line with data protection best practices.
7

Cookies Policy

Platform Sama Menang uses cookies and similar tracking technologies to enhance your user experience, maintain the security of your login session, and understand how our platform is used.

7.1 Types of Cookies We Use

Cookie Type Purpose Duration
Mandatory Maintaining login sessions, account security, and core platform functionality Session / 30 days
Performance Analysing how pages are used to improve platform speed and functionality 2 years
Functional Stores your language preference, display settings and personal preferences 1 year
Security Detecting suspicious login attempts and protecting your account from unauthorised access Session

You can manage cookie usage through your web browser settings. Please note, however, that disabling essential cookies may affect the functionality and security of the platform Sama Menang.

8

International Data Transfers

In the context of operating a global online platform, your personal data may be processed or stored on servers located outside Malaysia. Sama Menang ensuring that any international data transfers are carried out in compliance with Malaysia's PDPA 2010 and with adequate safeguards for your data.

The safeguards we have in place for international data transfers include:

  • Use of data processing agreements that comply with international security standards
  • Risk assessment prior to engaging third-party service providers operating outside Malaysia
  • Ensuring that the recipient country has a level of data protection equivalent to or greater than Malaysia's
Local Preferences: Sama Menang prioritises the use of infrastructure based in Malaysia and the Southeast Asian region to minimise the need for cross-border data transfers.
9

Your Rights as a Data Subject

Under Personal Data Protection Act 2010 (PDPA) Malaysia, you have the following rights regarding your personal data that we hold:

Right of Access
You have the right to request a copy of the personal data we hold about you. We will fulfil this request within 21 working days.
Right to Rectification
If your data is inaccurate or outdated, you have the right to request a correction. Personal information can be updated through your account settings.
Right to Withdraw Consent
You may withdraw your consent to data processing at any time, particularly for marketing purposes, without affecting your use of the platform.
Right to Erasure
You may request the deletion of your data under certain circumstances. Such requests are subject to record-keeping obligations required under Malaysian law.
Right to Object
You have the right to object to the processing of your data for direct marketing purposes or in certain other situations.
Right to Complain
If you believe your privacy rights have been violated, you may lodge a complaint with us or directly with the Department of Personal Data Protection Malaysia.

To exercise any of the rights above, please contact us by email at privacy@samamenang.ws or via our platform's live chat. We will process your request within 21 working days.

10

Data Retention Period

Sama Menang retains your personal data only for as long as necessary to fulfil the purposes stated in this policy or as required by Malaysian law.

  • Active Account Data: For the duration of your active account on the sama menang platform
  • Financial Transaction Records: A minimum of 7 years from the transaction date, in line with Malaysia's Income Tax Act and financial regulatory requirements
  • KYC & Identity Verification Data: Minimum 5 years after account closure
  • Support Communication Logs: 2 years from the date of last communication
  • Technical Log Data: 90 days for general system logs; 1 year for security-related logs

Once the retention period has elapsed, your data will be securely deleted or anonymised using industry-standard methods. Backup copies will be deleted according to a fixed backup deletion schedule.

11

Amendments to the Privacy Policy

Sama Menang reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the technologies we use. The date of the most recent update will always be displayed at the top of this document.

For material amendments — that is, changes that significantly affect how we use your data — we will notify you via:

  • In-platform notifications Sama Menang you
  • Email to the address registered with your account
  • A prominent notice on our platform's homepage

Continued use of the platform Sama Menang following any amendment to this policy will be deemed as your acceptance of the updated version.

12

Contact Us – Data Protection Officer

Sama Menang has appointed a Data Protection Officer responsible for ensuring full compliance with PDPA 2010 and this privacy policy. For any queries, requests or complaints regarding your data privacy, please contact us:

  • Privacy Email: privacy@samamenang.ws
  • General Support Email: support@samamenang.ws
  • Live Chat: Available 24/7 via the chat icon on the platform
  • Email Response Time: Within 2 working days for general enquiries; 21 working days for formal data rights requests
Regulatory Body: If you are not satisfied with our response, you have the right to lodge a complaint directly with Department of Personal Data Protection Malaysia (PDPD) which operates under the Ministry of Digital. We encourage you to contact us first so we can resolve any issues directly and promptly.
Why Your Data Is Safe at Sama Menang

Six layers of protection we provide for every member on our platform.

End-to-End Encryption
Every bit of data you send to the Sama Menang platform is encrypted with 256-bit SSL — the same security standard used by Malaysia's major banks. No third party can intercept your communications.
PDPA 2010 Compliance
Sama Menang fully complies with Malaysia's Personal Data Protection Act 2010. We undergo regular compliance audits and maintain the necessary documentation to demonstrate our compliance.
Data Minimisation Principle
We only collect data that is strictly necessary to operate our services. Data that is no longer needed is deleted or anonymised on a strict schedule.
Internal Access Controls
Access to member data within the Sama Menang system is strictly limited to staff who genuinely require it. All access is logged and regularly audited by our security team.
Regular Security Audits
sama menang undergoes an independent external security audit every 6 months. Audit findings are used to continuously strengthen our data protection systems for the security of every member.
Proactive Security Notifications
We will notify you promptly if we detect any suspicious activity on your account. Notifications are sent via SMS and email in real time so you can respond quickly.
SSL 256-bit
PDPA 2010 Compliant
No Data Selling
Secure KYC
21-Day Response
6-Month Audit
🔒

Your Data Is Protected. Play with Peace of Mind at Sama Menang.

Your security and privacy are our priority. Register today and enjoy the best online betting experience in Malaysia with full confidence that your data is always protected.

Data protected under PDPA 2010 256-bit SSL Encryption For ages 21 and above
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